INDEPENDENT SERVICE PROVIDER:
Safecomwebroot.org is a website owned and managed by us and is an independent technical support service provider for any third party hardware and software package. The third party trademarks, logos , names of the brands and the products have been given for information purpose only.
Most software package products are usually covered under manufacture’s guarantee through an initial period of time. If your products are still under warranty then we recommends all the customers to contact the original provider of the merchandise. However if the product is out of coverage then our technicians will be more than happy to assist you with your problem.
REMOTE ACCESS TO COMPUTER:
For Remote Support our technicians at webroot use GoToAssist. With the help of remote sharing technology our technicians can log onto your systems as an authorized user without being physically present at your place while you having the primary control of your computer. In case of any queries regarding the remote sharing procedure please contact us through mail.
THIRD-PARTY DIAGNOSTIC SOFTWARE:
Our Experienced technicians sometime uses third party softwares for diagnosing and fixing issues. These softwares are from some of the leading technoclogy firms like Micorosft or AVG or other companies. You can aquire these softwares directly from there sites. We Doesnt charge anything extra for these products.
At present , we dont automatically renew our existing customers.